Client Success & Growth Manager

Remote

Full Time

Experienced

Client Success & Growth Manager – Australia (Remote)

At DiligenceVault, we’re the leading technology platform and industry network to streamline and digitize the manually intensive diligence process. We have experienced a period of strong growth as the direct result of increased efficiency and productivity for our network of over 70,000 platform users across 17,000 firms in more than 150 countries. To continue on this trajectory, we are looking for exceptional talent from across disciplines and industries to shape the future of due diligence and improve the lives of our clients and users in a meaningful way.

About the Role

We are seeking a highly motivated Client Success & Growth Manager to support our clients and users through best-in-class user experience, implementation partnership, and strategic relationship management. In addition to ensuring client success, this role includes a strong business development component — building a prospect pipeline, identifying new growth opportunities, and engaging with potential clients across the Australian market.

Regional Ownership & Recognition – Sole representative based in Australia with full ownership of client success and growth across the APAC region, working independently day-to-day while being strongly supported and recognised by our global Client Success team.

ROLES & RESPONSIBILITIES

Manage day-to-day communications with clients in APAC.
Oversee the onboarding of new accounts in APAC and ensure successful implementation.
Proactively anticipate client issues based on patterns and concerns.
Partner with Product & Engineering teams on client implementations and client feedback.
Prioritize issues and troubleshoot as they arise, following through to resolution.
Become a subject matter expert on DiligenceVault platform functionalities.
Develop and maintain the Company’s knowledge base, product updates, and lead webinar training sessions.
Serve as the main point of contact for clients and collaborate closely with the global Client Success team.
Liaise between Sales and Product teams to support the delivery of new modules and functionalities.
Own the renewal process and partner with Sales on upsell opportunities.
Support business development efforts by identifying, prospecting, and qualifying new leads across the region.
Build and maintain a prospect pipeline via industry events, conferences, outreach, and digital engagement.

REQUIREMENTS

5+ years of hands-on experience in Client success and Growth roles at a technology SaaS / Fintech company.
Direct experience working with institutional investors, fund managers, or asset managers is strongly preferred
Proven track record in managing client relationships, driving adoption and renewals, and identifying new business opportunities.
Strong client interaction and communication skills, with the ability to resolve issues effectively.
Familiarity with asset managers/institutional investors is a strong plus.
Problem-solving mindset with strong process orientation (issue tracking, incident management).
Independent, proactive, and comfortable proposing new ideas.
Ability to succeed in a remote, global team environment.
Experience in prospecting, outreach, and pipeline building.
Comfortable conducting discovery calls, product demos, and collaborating with Sales on deal execution.
Experience with HubSpot or other CRM tools is a plus.
Must have full legal work rights in Australia

WHAT WE OFFER

All the latest tech you need to succeed
Competitive medical, dental, and vision benefits
Generous paid time off (Vacation, Sick & Public holidays)
Monthly internet allowance
Employee donation matching
Global Team offsites
A dynamic, ambitious, and fun work environment
Remote (Australia)
Rewards & Recognition

COMPENSATION
Base Salary Ranges - AUD120,000 to 140,000 (based on experience & geography)
Commission/ Incentive - linked to client success & growth metrics
Equity Options

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