Client Success Manager

Remote

Full Time

Mid Level

Client Success Manager - Australia (Remote)

Location: Sydney or Melbourne

Employment Type: Full-time

About Us

DiligenceVault is a global digital due diligence platform used by 70,000+ users across 150+ countries. We help investors and fund managers collaborate more efficiently through smart automation and data-driven workflows.

As we continue to scale in APAC, we’re hiring a Client Success Manager to support institutional investors, asset managers and fund managers across Australia.

About the Role

You’ll manage the full client lifecycle -- onboarding, adoption, renewal and ongoing engagement — while working closely with our global teams in India and the US. This is an autonomous role with occasional domestic travel for client meetings and industry events.

Key Responsibilities

Manage day-to-day client communication across APAC

Lead onboarding and implementation for new clients

Drive adoption of our AI-powered SaaS platform

Identify issues using client data and feedback

Prioritise and resolve client queries and incidents

Collaborate with Product and Engineering on client needs

Deliver product training, demos and webinars

Maintain client documentation and knowledge base content

Partner with Sales on expansions and new modules

Own renewals and ensure high client satisfaction

Attend client meetings, conferences and industry events

What We’re Looking For

3+ years in Client Success / Customer Success in B2B SaaS or FinTech

Experience working with institutional investors or fund managers (strong plus)

Proven experience across onboarding, adoption, renewals and relationship management

Strong communication, client handling and problem-solving skills

Ability to work independently as our representative in Australia

Comfortable working with global teams across time zones

Based in NSW or Victoria with ability to travel occasionally

Experience running demos, training or webinars

CRM exposure (HubSpot or similar)

Full work rights in Australia

Why Join Us

100% remote role

Competitive salary + equity

Flexible work environment

Generous leave (including AU public holidays)

Supportive global team

Modern tools and tech

Global offsites
Rewards and recognition program

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